Privacy Policy
 
 
How and Why We Collect Information
 
As your personal information is of utmost importance to you we encourage you to read our Privacy Policy to reassure you that it is important to us too.
 
Contact Information:
We collect information about you on a practical level so that we can process and despatch your order to you promptly and efficiently. The type of information that we will hold is your name, address, phone number and e-mail address, so that we can process and despatch your order and keep you informed about its progress.   Your contact information will be kept securely on our system. This also means that when you shop with us again your information will already be present so you will not have to type it in again, thus making life easier when you sign in. If you do not wish this information to be stored please contact us and we will remove it from our servers.   All our computer systems are fitted with a secure firewall and virus protection which are routinely monitored and updated.
 
If you agree we will also use your e-mail address to notify you from time to time of new products or promotional offers. You will be asked to confirm that you are happy with this as part of our Checkout Process. 
 
Be reassured Sophanie will not pass on or sell your information to a third party. 
 
If for any reason you would like to view or change your information that we keep please contact us. Similarly if you would like to be removed from our mailing list simply contact us and we will do this immediately.
 
Financial Information:
In order to pay online one will have the option of paying by PayPal or 128bit Secure Server, where you will need to provide financial information necessary to process your order, such as debit/credit card information. The staff at Sophanie do not get to see this information except if you make a payment over the phone or if for any reason we would have to take payments manually. If this is the case we will destroy your payment information as soon as your account has been debited. Sophanie will not store any of your financial information in either hard copy or electronic format.
 
Cookies:
When you visit our shop and have a browse we will use cookies to store particular information about your visit – for example to keep track of items that you have placed in your basket or any discounts you have activated. This is in order to make your use of our site easier. 
 
If you wish to restrict the use of cookies you can change your cookie settings in your browser, however if you do this you may find that you are unable to use parts of the Sophanie website.
 
Analytics
In order to keep up to date with current shopping trends and the popularity of our products we will use analytical software on this site to collect non-personally identifiable information. This is done to help us improve our service to our customers.
 
Data Protection Act 1998:
Sophanie is registered under the UK Data Protection Act 1998 and all data collected is used lawfully and in strict adherence to the Data Protection Act.